Technical Tips & Help


Setting Up an Account


Is there a preferred internet browser that works best with Grants Online Miami?
We recommend downloading Mozilla's Firefox, Safari or Google Chrome - all free internet browsers which work great with the BAC Grant's Online system.

Will I need to create an Organizational Profile every year?
No, once you have created an Organizational Profile, the information remains in the Grants Online system until such time that you request that the BAC deactivate the account.

Can more than one person be associated with an Organizational Profile?
Yes, more than one Registered User can be associated with an Organization. This enables multiple Users to work on a grant application.

Can multiple registered users review and edit an application at once?
Yes, an application can be opened and worked on simultaneously by more than one registered user. Keep in mind that the most recently saved data will overwrite any previously saved data.

Can I change my Organizational Profile's primary account user?
Please consult Department staff with any questions regarding this function.

Can I make changes to my Organizational Profile?
Yes. We encourage you to periodically update your Organizational Profile, especially when changes have occurred among your personnel. At a minimum, your Organizational Profile should be updated on an annual basis.

I am a grant writer working for multiple organizations. Do I have to register more than once?
Yes, it is recommended that independent grant writers and consultants working with various organizations create separate, unique usernames that can easily identify each client organization (eg: JoeSymphony, JoeBallet, JoeOpera).

Can I use the same password for multiple User Accounts?
Yes.

Why am I having trouble setting up a password?
When creating a password you must follow the four rules below:

  • Minimum 8 characters (case sensitive)
  • Minimum 1 uppercase letter
  • Minimum 1 numeric character
  • Minimum 1 symbol, such as @ or ! or * (we recommend using only one symbol)


Filling Out an Application


It is advisable that you craft your narrative text responses for grant application questions in a word processor before entering the information into the Grants Online system. Use the document to edit your text and count characters. Save the document for your records.

Can I save me work and come back to it later?
Yes, clicking the Save or Save and Continue button at the bottom of the screen allows you to save the information and return to it at a later time. Remember, clicking the Previous or Next buttons do NOT save your work.

The Narrative: We suggest that you work in a word processing application before entering data into the online grant program. If you enter your narrative directly into the system, you risk losing your work if your computer loses its connection to the Internet. It may seem that you are still connected to the Internet, but you will have unknowingly lost your connection despite being able to see the actual application page. At this point, if you try to save your work after having lost your connection to the online application database, it will not know where to store your information, and that information will be lost. Having saved this information in your own computer files offers security and easy access to the text should there be any unforeseen disruption in the connection. Another important reason to compose narratives in a word processing application first is to use the spell check and word count features, which are not available in the GO grant system. Before you copy and paste data from a word processor into the online application, save your text in the word processor as "Text Only." A text-only document will remove all formatting so that the text will read properly in the GO grant systems. (In Microsoft Word, save your information by selecting "Save As" from the File menu. The "Save As" dialog box will then appear. Choose "Text Only" from the "Save as Type" drop down box found at the bottom of the dialog box. Your work will then be saved as text only and the file name will include a .txt extension.)

The system was designed to allow more than one person to work on a grant application. For example, one individual can focus on a specific section of the application (e.g., the NARRATIVE) while another person focuses on a different section (e.g., the BUDGET). It is very important for each user to save their work frequently. To avoid losing work, ensure that only one person is working in a given section at a time. Otherwise, the last person to save in a given section will overwrite anything that has been previously crafted. We recommend that multiple users communicate frequently with one another to ensure that data is not lost or overwritten.

Can I move back and forth within the application?
Yes, applications can be saved at any point. Simply click the "Save and Continue" or "Save" button at the bottom of the page to save entered content. You may return to the application at any time to continue work. The application will not be submitted for review until all required fields are completed and the "Submit" button is clicked.

Can I save my work and return to it later?
For security reasons, the web page will time out after 20 minutes of inactivity. To prevent any loss of information, click "Save and Continue" on the bottom of the form.

There is a "Save Work" button at the bottom of each application page. Each time you click on "Save Work," the page will refresh and you will return to the top of the page. Do not go to your Internet browser's File drop-down menu and select save. When you select "Save" from the File menu, the web page you are viewing will be saved as an HTML document, and your work in the application database will not be saved.

Accidentally submitted my application
Contact the agency and notify them that this occurred. Please be ready to supply your username.

Lost Data
If you return to your application or go to another section and you cannot see any data, the issue might be one of the following:

  1. Your computer may have cached an older version of the page, meaning that your computer saved a snapshot of the page and it has not yet been updated. You can update the page manually by holding down the "Shift" button on your keyboard while clicking the "Refresh" or "Reload" button in your browser. This action forces the system to retrieve data that was saved successfully in the database and bring it back to the text boxes in the application.
  2. You are not logged in to the system. If your Internet connection is disrupted, the system will automatically log you out when you attempt to save work, preview the page, or move to another section of your application. If this is the problem, return to the Welcome Page and log in to the system, then return to the page where you left off. If you saved your work, the data will reappear.
  3. You have blocked cookies. GO grant system requires cookies. If your cookies are blocked, you must unblock them in order to allow access to application content. If you have purchased software that specifically blocks cookies, such as CookiePal, you must disable this software in order to allow cookies for the GO grant system to work correctly. Please refer to the Cookies section for instructions to allow cookies.


PopUp Windows
Popup windows are used to provide supplemental information for a website. Many users disable these windows to avoid unwanted advertisements. Disabling pop-up windows will block the GO grant system from performing properly. You must allow child windows to appear in order to use the GO grant system successfully. If you have installed pop-up blocker software, spyware with pop-up blocking features, or additional toolbars with blocking capabilities, you must disable these features and allow child windows. When working in a child window during the application process, you can close the windows when you have finished and return to the application. To do so, close the window by clicking on the X in the upper right hand corner of the child window (upper left hand corner for MAC users).

Can I submit hard copies of my support materials for my application package?
No. All information must be submitted digitally within the online grant application.

What is the maximum space allowed for media files?
Currently, GO allows you to upload up to 50 files. Accepted files that may be uploaded in the Portfolio and/or Support Material section are: jpg, jpeg, gif, bmp, png, tif, 3gp, avi, flv, mov, mp4, mpg, rm, wmv, doc, docx, txt, xls, xlsx, ppt, pptx, pdf, aac, mid, midi, mp3, mpa, ra, wav, wma, eps. Below is an online resource that you can use to help convert video resolutions to meet minimum requirements: www.mediaconverter.org

Currently our minimum video requirements are:
Resolution: 360x480
Frames per second: 12
File extensions: mp4, wmv, avi, rm, 3gp, flv, mov, mpg

Will GO allow me to include hyperlinks to support materials that may be found online?
Not yet. Hyperlinks to websites, programs, videos, etc. will soon be supported on the Grants Online system. If you wish to include internet link information, please attach a digital file (such as a Word document or pdf) with the url address and a description of what will be found there.

Why does my work session keep timing out?
Save often! As a security precaution, this system includes an automatic time-out feature which will periodically require you to confirm that you are still using the system. This feature includes a timer, which counts down from five minutes. If five minutes elapses without your confirmation, the system will automatically log you out, and any unsaved data will be lost. Don't let this happen to you!

Can I print a copy of my application?
Yes, clicking the Print Icon allows you to print a hard copy of your complete application, or individual pages. The Print Icon can be found in the My Form > My Grants table. We strongly recommend that you keep a hard copy of every application form(s) submitted to the Department for your records.